Service Level Guarantee

Our clients come first

We like to take care of our clients, so we guarantee the following level of service at all times.

• Personal service guaranteed by your dedicated account manager.
• Ongoing advice and support for your business.
• Access to your dedicated account manager via Skype, email, telephone, letters or  face to face.
• Subject to all the appropriate information received as per our annual accounts checklist, draft annual accounts will be submitted for approval within 30 days.
• Subject to all the appropriate information received as per our monthly checklist, all financial data, bookkeeping and VAT transactions will processed and returned within seven to ten.
• All accounting work will be carried out by suitably qualified and experienced, in-house personnel.
• As your agents, we will liaise with HM Revenue on your behalf
• Letters will be answered within two days of receipt*
• Should it be necessary for you to leave a telephone message it will be answered same day, or the following day at the latest*
• Emails received by 1500 hours on any normal working day will be answered the same day, or the following day at the latest*

*Not including bank holidays, annual leave, staff training days or unexpected circumstances.